Click & Collect

What is Click & Collect?

Click & Collect is a complimentary service which allows you to collect your online order from your preferred Nicole Rebstock Boutique. Once your items are confirmed by the stores as ready for pick-up, the collection time is at your convenience within 14 days.

Your order will take up to 2 hours to be ready for collection (within business hours). We’ll send you an email as soon as it’s ready. 

 

How does Click & Collect work?

• Shop online and choose from our range of premium footwear
• Add your chosen item(s) to your 'Cart'.
• View your 'Cart’ and if you are happy with the item(s) you have selected, click the 'Checkout' button.
• Choose the ‘Pick up in Store' option. Then, click on your preferred pickup location. (If your item is not available at your local store, you can still place the order and have it delivered to you.)
• Proceed through the remainder of the checkout, and place your order.
• You will receive an order confirmation email once the order has been placed.
• You will receive a ‘Ready for Collection’ email once your items are ready for pickup.
• Visit your selected Click & Collect store with your ‘Ready for Collection’ email and personal photo ID. 
• Before you leave the store with your purchase make sure it is to your satisfaction, as we do not allow any returns for change of mind after Click & Collect orders have been picked up.

 

Where is Click & Collect available?

Click & Collect orders are available from most of our Nicole Rebstock locations. If your item is not available at your local store, you can still place the order and have it delivered to you.

 

When can I Collect my order?

Your selected Click & Collect Store will contact you via email confirmation when your order is ready for collection. Orders are available to collect during opening hours of your selected store.

2 hour Click & Collect is available on items showing as 'In Stock' at your chosen Click & Collect store. Online orders are reviewed to assess potential risk, therefore there may be a short delay before the store processes your order.

 

What do I need to bring along to pick up my Click & Collect order?

Please bring a copy of your ‘Ready for Collection’ email and photo ID.

 

How do I exchange my Click & Collect order?

Exchange is available upon collection of your order.

 

How do I return my Click & Collect order for a refund?

Returns are available upon collection of your order.

 

Can I try on my Click & Collect order upon collection? What if I change my mind?

All orders can be tried on in store upon collection. If you decide it in not suitable, you can request a refund or exchange in store.

 

Can I amend / change / alter my Click & Collect order at any point?

Unfortunately no changes can be made once your order has been processed online. However, you are welcome to exchange in store upon collection.

 

How long do I have to pick up my Click & Collect order?

Your Click & Collect order will be available for up to 14 days from the date you place your order.

 

Why is my Click & Collect order 'Not Available'?

All the items that you have added to your 'Bag' need to be available at your chosen store, to be eligible to place a Click & Collect order. If you are seeing a 'There are no pickup locations available' message in the 'Bag', it means that one or more of your items are not available at your preferred store and so the order is not eligible to be Click & Collected.